Loan Modification Is In Your State!
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Latest Articles from AMLG
- What is Loss Mitigation?
- Loss Mitigation Programs
- Behind on Mortgage Payments? Don’t Wait. Do Something About It.
- The Short Sale Process
- Short Sale or Foreclosure – Which One is Better for Borrower?
- Reasons for the Need of Foreclosure Prevention
- What Happens in a Short Sale Negotiation
- The Foreclosure Process
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Lender Loan Modification Resource Center
Click any name below to expand information for that lender. We have listed the majority of popular lenders and servicers with contact and general info as well as links to additional resources on this site for the corresponding lender. Please note that often times, a lender or servicer has many departments. Contact us if you need a different phone number than the one listed. If you need assistance working with your lender, please let us know by applying for a free consultation.
| + Accredited Home Lenders |
| Classification: | This lender has declared bankruptcy and is no longer in operation, but maintains customer service information for customers. | Apply for assistance with this lender |
| Contact Number: | (877) 683-4466 | |
| Hours of Operation: | M-F, 8am to 5pm Pacific Time | |
| Fax Number: | (866) 202-9776 | View our profile and review of Accredited Home Lenders Loss Mitigation |
| Address: | P.O. Box 502480 San Diego, CA 92150-2460 |
|
| Website: | http://www.accredhome.com/ | |
| Official Home Affordability and Stability Plan Participant? | No |
| + American Home Mortgage Servicing, Inc. (AHMSI) |
| Classification: | Servicing loans, participates in loan modification programs | Apply for assistance with this lender |
| Contact Number: | (877) 304-3100 | |
| Hours of Operation: | ||
| Fax Number: | (866) 452-1837 | |
| Address: | Customer Correspondence P.O. Box 631730 Irving, TX 75063-1730 |
View our profile and review of AHMSI Loss Mitigation |
| Website: | AHMSI Home Retention Center | |
| Official Home Affordability and Stability Plan Participant? | No | |
| Known to Service Loans For: |
|
| + AmTrust |
| Status: | Actively Lending, participates in loan modification programs | Apply for assistance with this lender |
| Contact Number: | (800) 860-2025 ext. 2897 | |
| Hours of Opreration (times listed are for mortgage department and not loss mitigation specifically): | 8am - 8pm Eastern Time Monday-Thursday 8am - 6pm Eastern Time Friday 10am - 2pm Eastern Time Saturday |
|
| Fax Number: | (216) 583-5205 (short sales) | View our profile and review of AmTrust Loss Mitigation |
| Address: | 1801 E. 9th Street, Suite 200 Cleveland, OH 44114 |
|
| Website: | Mortgage Payment Assistance | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + America's Servicing Company (ASC) |
| Status: | Servicing loans, participates in loan modification programs | Apply for assistance with this lender |
| Contact Number: | (866) 248-5719 | |
| Hours of Operation: | ||
| Fax Number: | (866) 590-8910 | |
| Address: | 3476 Stateview Boulevard Fort Mill, SC 27915 |
View our profile and review of ASC Loss Mitigation |
| Website: | ASC Home Page (Requires Log-in Credentials) | |
| Official Home Affordability and Stability Plan Participant? | No | |
| Known to Service Loans For: |
|
| + Aurora Loan Services |
| Status: | Originates and services loans, actively particpating in loan modification programs | Apply for assistance with this lender |
| Contact Number: | (866) 521-3828 | |
| Hours of Operation: | Monday - Thursday, 8:00am to 11:00pm Friday, 8:00am to 9:00pm Saturday, 8:00am to 4:00pm, Eastern Time |
|
| Fax Number: | (866) 517-7976 | |
| Address: | Aurora Loan Services Attn: Home Retention Group P.O. Box 1706 Scottsbluff, NE 69363-1706 |
View our profile and review of Aurora Loan Services Loss Mitigation |
| Website: | Home Retention | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + Avelo Mortgage dba Senderra Funding |
| Status: | Limited originations, servicing done by Litton Loans. All contact info below is for Litton. | Apply for assistance with this lender |
| Contact Number: | (800) 999-8501 | |
| Hours of Operation: | Monday from 8 a.m. to 7 p.m. Tuesday through Thursday from 8 a.m. to 8 p.m. Friday from 9 a.m. to 5 p.m. Saturday from 8 a.m. to 12 p.m. (CST) |
|
| Fax Number: | (713) 218-3777 | |
| Address: | Litton Loan Servicing LP Attention: Customer Service Department 4828 Loop Central Drive Houston, TX 77081 |
View our profile and review of Avelo Mortgage Loss Mitigation |
| Website: | Litton Loans | |
| Official Home Affordability and Stability Plan Participant? | No |
B (Back to Top)
| + Bank of America |
| Status: | Originating and servicing loans. Actively offering loan modification options for both itself and Countrywide. | Apply for assistance with this lender |
| Contact Number: | (800) 846-2222 | |
| Hours of Operation (mortgage): | Monday through Friday 8 a.m. to 9 p.m. ET |
|
| Fax Number: | (716) 635-7255 | |
| Address: | Home Retention Department 475 CrossPoint Pkwy NY2-002-01-17 Getzville, NY 14068 |
View our profile and review of Bank of America Loss Mitigation |
| Website: | Financial Assistance | |
| Official Home Affordability and Stability Plan Participant? | Yes | |
| Known to Service Loans For: | Countrywide |
| + Bayview Loan Servicing, LLC |
| Status: | Servicing loans and provides loan modification options | Apply for assistance with this lender |
| Contact Number: | (800) 771-0299 | |
| Hours of Operation: | Mon-Fri 8am-12am (EST) Saturday 8am-1pm (EST) Sunday 1pm-5pm (EST) |
|
| Fax Number: | (786) 470-3611 | |
| Address: | Bayview Loan Servicing, LLC ATTN: Customer Service Department 4425 Ponce de Leon Boulevard 5th Floor Coral Gables, FL 33146 |
View our profile and review of Bayview Loss Mitigation |
| Website: | Hardship Information | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + BB&T Home Mortgage |
| Status: | Apply for assistance with this lender | |
| Contact Number: | ||
| Hours of Operation: | ||
| Fax Number: | ||
| Address: | View our profile and review of BB&T Loss Mitigation | |
| Website: | Home Mortgage | |
| Official Home Affordability and Stability Plan Participant? | No |
| + Beneficial (Member of HSBC Group) |
| Status: | No longer originating loans. Serviced by HSBC. Offers loan modification options. | Apply for assistance with this lender |
| Contact Number: | (800) 958-2540 | |
| Hours of Operation: | ||
| Fax Number: | (888) 778-3811 | |
| Address: | HSBC Attn: FAP Department 961 Weigel Drive Elmhurst, IL 60126 |
View our profile and review of Beneficial Loss Mitigation |
| Website: | Payment Difficulties | |
| Official Home Affordability and Stability Plan Participant? | No |
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| + Carrington Mortgage Services, LLC |
| Status: | Apply for assistance with this lender | |
| Contact Number: | ||
| Hours of Operation: | ||
| Fax Number: | ||
| Address: | View our profile and review of Carrington Loss Mitigation | |
| Website: | Carrington Mortgage Services | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + CCO Mortgage (Servicing for Charter One Mortgage and Citizens Bank) |
| Status: | CCO services loans for Charter One and Citizens Bank. They offer loan modification options. Information is limited on their website without logging in. | Apply for assistance with this lender |
| Contact Number: | (800) 234-6002 | |
| Hours of Operation: | ||
| Fax Number: | ||
| Address: | View our profile and review of CCO Mortgage Loss Mitigation | |
| Website: | CCO Account Login | |
| Official Home Affordability and Stability Plan Participant? | Yes | |
| Known to Service Loans For: |
|
| + Central Mortgage Company |
| Status: | Apply for assistance with this lender | |
| Contact Number: | ||
| Hours of Operation: | ||
| Fax Number: | ||
| Address: | View our profile and review of Central Mortgage Loss Mitigation | |
| Website: | Home Page | |
| Official Home Affordability and Stability Plan Participant? | No |
| + Charter Mortgage |
| Status: | Apply for assistance with this lender | |
| Contact Number: | ||
| Hours of Operation: | ||
| Fax Number: | ||
| Address: | View our profile and review of Central Mortgage Loss Mitigation | |
| Website: | Charter Mortgage Servicing | |
| Official Home Affordability and Stability Plan Participant? | No |
| + Chase Home Mortgage |
| NOTE: | Chase operates within numerous departments with many fax and phone numbers. The most general options are listed below. | Apply for assistance with this lender | ||||||||
| Status: | Recently absorbed WaMu. Offers solutions for loan modifications. | |||||||||
| Contact Number: | (866) 550-5705 | |||||||||
| Hours of Operation: |
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| Fax Number: | (866) 530-9815 | |||||||||
| Address: | 7777 Alvarado Road Suite 401 La Mesa, CA 91941 |
View our profile and review of Chase Home Mortgage Loss Mitigation | ||||||||
| Website: | Homeownership Center | |||||||||
| Official Home Affordability and Stability Plan Participant? | Yes |
| + Chevy Chase Bank |
| Status: | Originates and services loans. Loan modification information for this lender is hard to come by, though we have numerous contacts. | Apply for assistance with this lender |
| Contact Number: | (800) 621-1437 (loan counselors) | |
| Hours of Operation: | ||
| Fax Number: | (301) 939-4056 | |
| Address: | View our profile and review of Chevy Chase Bank Loss Mitigation | |
| Website: | Mortgages | |
| Official Home Affordability and Stability Plan Participant? | No |
| + CitiMortgage |
| Status: | Condcuting business as usual and offers loan modification options. | Apply for assistance with this lender |
| Contact Number: | (866) 272-4749 (loss mit. dept.) | |
| Hours of Operation: |
Monday through Friday 7:00 AM to 12:00 AM, ET Saturday 8:00 AM to 7:00 PM ET Sunday 12:00 PM, to 11:00 PM ET |
|
| Fax Number: | (636) 261-7709 | |
| Address: | 1000 Technology Drive O'Fallon, MO 63368-2240 |
View our profile and review of CitiMortgage Loss Mitigation |
| Website: | Homeowner Assistance | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + Citi Residential |
| Status: | No longer in busines, sold 185,000 loans to AHMSI. | Apply for assistance with this lender |
| Contact Number: | Check your statement for info or use AHMSI and/or Chase contact info above | |
| Hours of Operation: | N/A | |
| Fax Number: | ||
| Address: | N/A | View our profile and review of CitiFinancial Loss Mitigation |
| Website: | N/A | |
| Official Home Affordability and Stability Plan Participant? | No |
| + CLC (Servicing for E*Trade) |
| Status: | Servicing loans for E*Trade. They appear to be offering some workout options, though info is limited | Apply for assistance with this lender |
| Contact Number: | (800) 642-6323 | |
| Hours of Operation: | ||
| Fax Number: | (412) 705-1546 | |
| Address: | View our profile and review of CLC Loss Mitigation | |
| Website: | E*Trade Existing Loan Info | |
| Official Home Affordability and Stability Plan Participant? | No |
| + Coldwell Banker Mortgage |
| Status: | Originates loans. Loan modification info is limited, but we do have a contact number for their loan modification/foreclosure department. | Apply for assistance with this lender |
| Contact Number: | (800) 750-2518 | |
| Hours of Operation: | ||
| Fax Number: | (856) 917-2828 | |
| Address: | Coldwell Banker Residential Brokerage 2215 Sanders Road, Suite 300 Northbrook, IL 60062 Phone: (847) 313-6500 Fax: (847) 313-6505 |
View our profile and review of Coldwell Banker Loss Mitigation |
| Website: | Mortgage Center | |
| Official Home Affordability and Stability Plan Participant? | No |
| + Countrywide |
| Status: | Acquired by Bank of America. Loan modification assistance is readily available, but be prepared to wait. There is a high volume of requests and current backlog. | Apply for assistance with this lender |
| Contact Number: | (800) 669-6607 | |
| Hours of Operation (general): | Mon-Fri: 7 a.m. – 10 p.m. CT Sat. & Sun. 8 a.m. – 7 p.m. CT |
|
| Fax Number: | (800) 658-9346 | View our profile and review of Countrywide Loss Mitigation |
| Address (Bank of America Home Retention): | Home Retention Department 475 CrossPoint Pkwy NY2-002-01-17 Getzville, NY 14068 |
|
| Website: | Home Retention through B of A | |
| Official Home Affordability and Stability Plan Participant? | Yes |
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| + EMC Mortgage Corp. |
| Status: | EMC services loans and is a registered service mark of JP Morgan Chase | Apply for assistance with this lender |
| Contact Number: | (800) 723-3004 | |
| Hours of Operation: | Monday-Thursday, 7:00 a.m. to 9:00 p.m. CT Friday, 7:00 a.m. to 7:00 p.m. CT |
|
| Fax Number: | (917) 849-2677 | View our profile and review of EMC Loss Mitigation |
| Address: | EMC Mortgage Corporation Attn: Loan Workout Department P.O. Box 293030 Lewisville, TX 75029-3030 |
|
| Website: | Loan Servicing Center | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + EverHome |
| Status: | Actively originating loans and helping clients with loan modification options | Apply for assistance with this lender |
| Contact Number: | (866) 669-7724 | |
| Hours of Operation: | Mon. - Fri. 8:30 a.m. - 5:30 p.m., EST | |
| Fax Number: | (904) 281-2337 | View our profile and review of EverHome Loss Mitigation |
| Address: | EverHome Mortgage Company Customer Assistance P.O. Box 45077 Jacksonville, FL 32231-5077 |
|
| Website: | Payment Troubles | |
| Official Home Affordability and Stability Plan Participant? | No |
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| + First Horizon and First Tennessee |
| Status: | Originating loans and offering help to consumers needing loan modification | Apply for assistance with this lender |
| Contact Number: | First Horizon: (800) 364-7662 First Tennessee: (866) 285-2171 |
|
| Hours of Operation: | ||
| Fax Number: | (214) 441-6076 | View our profile and review of First Horizon Loss Mitigation |
| Address: | 4000 Horizon Way Irving, Texas 75063 |
|
| Website: | Customer Service | |
| Official Home Affordability and Stability Plan Participant? | No |
| + First Franklin (Serviced by Home Loan Services) |
| Status: | Parent company Merryl Lynch halted mortgage origination and assets were sold off in 2008 along with NationPoint.
Loans are serviced by Home Loan Services of which contact info is listed. |
Apply for assistance with this lender |
| Contact Number: | (800) 622-5035 | |
| Hours of Operation (general): | Monday-Friday, 7:00 a.m. - 11:00 p.m. EST | |
| Fax Number: | (412) 499-3400 | View our profile and review of First Franklin Loss Mitigation |
| Address: | HOME LOAN SERVICES INC. Loss Mitigation, LOC #24-120 150 Allegheny Center Mall Pittsburgh, PA 15212 |
|
| Website: | Loan Services | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + Flagstar |
| Status: | Originating loans. Offers loan modification options. | Apply for assistance with this lender |
| Contact Number: | (800) 945-7700 | |
| Hours of Operation (mortgage services): | Monday - Friday 7:30 a.m. - 8 p.m. Saturday 7:30 a.m. - 4 p.m. ET |
|
| Fax Number: | (866) 234-9849 | View our profile and review of Flagstar Loss Mitigation |
| Address: | 5151 Corporate Drive Troy, MI 48098 |
|
| Website: | Facing Financial Hardship | |
| Official Home Affordability and Stability Plan Participant? | No |
| + Franklin Credit |
| Status: | Services loans and has options for homeowners facing foreclosure | Apply for assistance with this lender |
| Contact Number: | (800) 650-7162 | |
| Hours of Operation (mortgage services): | ||
| Fax Number: | (201) 604-4510 | View our profile and review of Franklin Credit Loss Mitigation |
| Address: | Jersey City, NJ | |
| Website: | Home Retention | |
| Official Home Affordability and Stability Plan Participant? | No |
| + Fremont Bank |
| Status: | Originating loans and offering loan modification assistance | Apply for assistance with this lender |
| Contact Number: | (866) 617-7293 | |
| Hours of Operation (mortgage services): | ||
| Fax Number: | Documents should be emailed or mailed. | View our profile and review of Fremont Bank Loss Mitigation |
| Address: | Fremont Bank Loss Mitigation Unit PO Box 7295 Fremont, CA 94537 |
|
| Website: | Loan Workout Info | |
| Official Home Affordability and Stability Plan Participant? | No |
| + Fremont Investment & Loan (Fremont General or Fremont Reorganizing Corp.) |
| Status: | Stopped loan origination in 2008 and changed name. Most loans are now serviced by Litton Loans. Contact info is for Fremont Reorganizing Coproration. See our listing for Litton if needed. | Apply for assistance with this lender |
| Contact Number: | (877) 537-3666 | |
| Hours of Operation: | ||
| Fax Number: | (714) 483-3161 | View our profile and review of Fremont Investment & loan Loss Mitigation |
| Address: | Fremont Reorganizing Corporation Fremont Investment & Loan P.O. Box 19030 San Bernardino, CA 92423-9030 Phone: (877) 537-3666 Fax: (714) 483-3161 |
|
| Website: | Link to Fremont Notification | |
| Official Home Affordability and Stability Plan Participant? | No |
G (Back to Top)
| + GMAC Mortgage |
| Status: | Originating loans. Acquired Homecomings. Offering workout plans for customers. | Apply for assistance with this lender |
| Contact Number: | (866) 899-5308 | |
| Hours of Operation: | ||
| Fax Number: | (866) 709-4744 | View our profile and review of GMAC Loss Mitigation |
| Address: | GMAC Mortgage Attn: Customer Service P.O. Box 4622 Waterloo, IA 50704-4622 |
|
| Website: | Homeowner Help | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + Greenpoint Mortgage |
| Status: | Capital One's lending arm halted mortgage originations in 2007. | Apply for assistance with this lender |
| Contact Number: | (800) 784-5566 | |
| Hours of Operation: | ||
| Fax Number: | (706) 641-4333 | View our profile and review of Greenpoint Loss Mitigation |
| Address: | ||
| Website: | Notification to Customers | |
| Official Home Affordability and Stability Plan Participant? | No |
| + Green Tree Servicing, LLC |
| Status: | Servicing loans and offering loan modification options including Making Home Affordable | Apply for assistance with this lender |
| Contact Number: | (800) 643-0202 | |
| Hours of Operation: | Monday through Friday between 7:00 a.m. and 8:00 p.m. Saturday between 7:00 a.m. and 1:00 p.m. (CST) |
|
| Fax Number: | View our profile and review of Green Tree Loss Mitigation | |
| Address: | Green Tree Servicing LLC 345 St. Peter Street St. Paul, MN 55102 800 643 0202 |
|
| Website: | Home Page | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + Guaranty Bank |
| Status: | Originating loans. Offers assistance for loan modifications. | Apply for assistance with this lender |
| Contact Number: | Loan originated prior to Aug. 1 2007: (800) 964-9420 Loan originated after Aug. 1 2007: (800) 333-1728 x8805 |
|
| Hours of Operation: | available 24 hours a day | |
| Fax Number: | (805) 520-5019 | View our profile and review of Guaranty Bank Loss Mitigation |
| Address: | 8333 Douglas Avenue Dallas, TX 75225 |
|
| Website: | Loan Modifications | |
| Official Home Affordability and Stability Plan Participant? | No |
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| + HFC (Member of HSBC Group) |
| Status: | No longer in business. Member of HSBC Group which services HFC loans. Offers loan modification options. | Apply for assistance with this lender |
| Contact Number: | (800) 958-2540 | |
| Hours of Operation: | ||
| Fax Number: | (888) 778-3811 | View our profile and review of HFC Loss Mitigation |
| Address: | HSBC Attn: FAP Department 961 Weigel Drive Elmhurst, IL 60126 |
|
| Website: | Payment Difficulties | |
| Official Home Affordability and Stability Plan Participant? | No |
| + HomEq Servicing |
| Status: | Servicing loans and offering various loan workout options. | Apply for assistance with this lender |
| Contact Number: | (877) 867-7378 | |
| Hours of Operation: | 5:00am to 5:30pm, PT, Monday - Friday | |
| Fax Number: | (866) 577-1227 | View our profile and review of HomEq Servicing Loss Mitigation |
| Address: |
HomEq Servicing Attn: Customer Service Mail Code - CA3360 4837 Watt Avenue, Suite 200 North Highlands, CA 95660 |
|
| Website: | Overcoming Payment Challenges | |
| Official Home Affordability and Stability Plan Participant? | No |
| + Homecomings Financial (a GMAC company) |
| Status: | Originating loans under GMAC. Offers loan modification options. | Apply for assistance with this lender |
| Contact Number: | (800) 799-9250 | |
| Hours of Operation: | ||
| Fax Number: | (866) 709-4744 | View our profile and review of Homecomings Loss Mitigation |
| Address: | Homecomings Financial Services, LLC Attn: Customer Service P.O. Box 205 Waterloo, IA 50704-0205 |
|
| Website: | Homeowner Help | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + Home Loan Services |
| Status: | Servicing loans for now defunct Merryl Lynch lenders First Franklin and NationPoint. Offers loan modification options. | Apply for assistance with this lender |
| Contact Number: | (800) 622-5035 | |
| Hours of Operation (general): | Monday-Friday, 7:00 a.m. - 11:00 p.m. EST | |
| Fax Number: | (412) 499-3400 | View our profile and review of Home Loan Services Loss Mitigation |
| Address: | HOME LOAN SERVICES INC. Loss Mitigation, LOC #24-120 150 Allegheny Center Mall Pittsburgh, PA 15212 |
|
| Website: | Loan Services | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + HSBC |
| Status: | No longer originating loans | Apply for assistance with this lender |
| Contact Number: | (800) 333-7023 | |
| Hours of Operation: | ||
| Fax Number: | (866) 392-9693 | View our profile and review of HSBC Loss Mitigation |
| Address: | HSBC Mortgage Services Attention: Hardship Department 636 Grand Regency Blvd Brandon, FL 33510 |
|
| Website: | Payment Difficulties | |
| Official Home Affordability and Stability Plan Participant? | No |
I (Back to Top)
| + IndyMac (OneWest Bank) |
| Status: | IndyMac was taken over by the federal government and has been rebranded as OneWest. | Apply for assistance with this lender |
| Contact Number: | (877) 908-4357 | |
| Hours of Operation (general): | Monday through Friday: 8:00am-9:00pm (EST) | |
| Fax Number: | (866) 435-7643 | View our profile and review of IndyMac/OneWest Loss Mitigation |
| Address: | IndyMac Mortgage Services 901 East 104th Street Suite 400C Kansas City, MO 64131 |
|
| Website: | Request Payment Help | |
| Official Home Affordability and Stability Plan Participant? | No |
| + Irwin Mortgage |
| Status: | No longer originating and assets were sold off to Midland Mortgage Company, Everhome Mortgage Company or CitiMortgage, Inc. Consult your mortgage statement to find out which company has your loan
For contact info, please see our listing of whichever company is currently servicing your loan. |
Apply for assistance with this lender |
| Contact Number: | N/A | View our profile and review of Irwin Mortgage Loss Mitigation |
| Hours of Operation (general): | N/A | |
| Fax Number: | N/A | |
| Address: | N/A | |
| Website: | Servicing Notice | |
| Official Home Affordability and Stability Plan Participant? | No |
L (Back to Top)
| + Litton Loan Servicing |
| Status: | Servicing loans for various lenders including all of Avelo Mortgage's assets. Offers loan modification options. | Apply for assistance with this lender |
| Contact Number: | (800) 247-9727 | |
| Hours of Operation: | Monday from 8 a.m. to 7 p.m. Tuesday through Thursday from 8 a.m. to 8 p.m. Friday from 9 a.m. to 5 p.m. Saturday from 8 a.m. to 12 p.m. (CST) |
|
| Fax Number: | (713) 218-3777 | View our profile and review of Litton Loan Servicing Loss Mitigation |
| Address: | Litton Loan Servicing LP Attention: Customer Service Department 4828 Loop Central Drive Houston, TX 77081 |
|
| Website: | Trouble Making Payments? | |
| Official Home Affordability and Stability Plan Participant? | Yes |
M (Back to Top)
| + Midland Mortgage |
| Status: | Servicing loans for various lenders including all of Avelo Mortgage's assets. Offers loan modification options. | Apply for assistance with this lender |
| Contact Number: | (800) 552-3000 | |
| Hours of Operation: | M - F 8:00 AM - 9:00 PM (Central) | |
| Fax Number (customer service): | (405) 767-5500 | View our profile and review of Midland Mortgage Loss Mitigation |
| Address: | Midland Mortgage Co. Attn: Customer Service Center P.O. Box 26648 Oklahoma City, OK 73126-0648 |
|
| Website: | Trouble Making Payments | |
| Official Home Affordability and Stability Plan Participant? | No |
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| + NationPoint |
| Status: | Formerly the retail arm of First Franklin, both had their assets sold to Home Loan Services which now services all loans for Nationpoint. There are loan modification options.
All contact info listed below is for Home Loan Services |
Apply for assistance with this lender |
| Contact Number: | (800) 622-5035 | |
| Hours of Operation: | Monday-Friday, 7:00 a.m. - 11:00 p.m. EST | |
| Fax Number (customer service): | (412) 499-3400 | View our profile and review of NationPoint Loss Mitigation |
| Address: | HOME LOAN SERVICES INC. Loss Mitigation, LOC #24-120 150 Allegheny Center Mall Pittsburgh, PA 15212 |
|
| Website: | Loan Services | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + Nationstar Mortgage |
| Status: | Originating and servicing loans. Has loan modification options and is participating in the Making Home Affordable plan. | Apply for assistance with this lender |
| Contact Number: | (888) 850-9398 | |
| Hours of Operation: | 8:00 am and 8:00 pm (Central Time), Monday through Thursday 8:00 am and 5:00 pm (Central Time) on Friday. |
|
| Fax Number (customer service): | (972) 353-6526 | View our profile and review of Nationstar Mortgage Loss Mitigation |
| Address: | 350 Highland Drive Lewisville TX 75067 |
|
| Website: | Home Page | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + National City Bank |
| Status: | Acquired by PNC forming the nation's 5th largest bank. They are originating loans and offer loan modification solutions. | Apply for assistance with this lender |
| Contact Number (retention counselors): | (800) 622-5035 x24267 | |
| Hours of Operation: | 8AM-10:30PM ET, Monday - Thursday 8AM-5PM ET, Friday 8AM-Noon, Saturday |
|
| Fax Number (customer service): | (412) 918-7340 | View our profile and review of National City Loss Mitigation |
| Address: | National City Mortgage Attention: Central Receipts - Loss Mitigation 3232 Newmark Dr. Bldg 7 Miamisburg, Ohio 45342 |
|
| Website: | Having Trouble Making Payments? | |
| Official Home Affordability and Stability Plan Participant? | Yes |
O (Back to Top)
| + Ocwen Servicing |
| Status: | Major servicer of loans. Has a number of workout options including the Making Home Affordable plan. | Apply for assistance with this lender |
| Contact Number: | (800) 746-2936 | |
| Hours of Operation: | ||
| Fax Number: | (407) 737-6174 | View our profile and review of Ocwen Loss Mitigation |
| Address: | Ocwen Loan Servicing, LLC Attn: Home Retention Dept. 1661 Worthington Road, Suite 100 West Palm Beach, FL 33409 |
|
| Website: | Home Page (see section labeled Financial Difficulties) | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + Option One |
| Status: | They have ceased doing business and their loans are serviced by American Home Mortgage Services, Inc. (AHMSI). Loan modifications are worked out through AHMSI. Contact info is listed below. | Apply for assistance with this lender |
| Contact Number: | (877) 304-3100 | |
| Hours of Operation: | ||
| Fax Number: | (866) 452-1837 | View our profile and review of Option One Loss Mitigation |
| Address: | Customer Correspondence P.O. Box 631730 Irving, TX 75063-1730 |
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| Website: | AHMSI Home Retention Center | |
| Official Home Affordability and Stability Plan Participant? | No |
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| + Popular Mortgage Servicing |
| Status: | Supposedly went out of business and sold of assets to Goldman Sachs, but website is still available. When you call the contact number listed, you eventually get to a generic voice mail. Check your most current mortgage statement to find out who is currently servicing your loan. |
Apply for assistance with this lender |
| Contact Number: | (800) 273-3973 | |
| Hours of Operation (customer service): | 8:00am - 12:00am EST Monday thru Friday Saturday 9:00am - 3:00pm EST |
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| Fax Number: | (856) 396-2770 | View our profile and review of Popular Loss Mitigation |
| Address: | 121 Woodcrest Road Cherry Hill, NJ 08003 |
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| Website: | Servicing Site | |
| Official Home Affordability and Stability Plan Participant? | No | |
| + PNC Mortgage |
| Status: | Acquired National City Bank making them the 5th largest bank in the country. They are only in a few east coast states. They often run loans in other states through a 3rd party. Their website lists phone numbers for other companies and contact info is listed below. |
Apply for assistance with this lender |
| Contact Number: | PHH Mortgage: (800) 996-9584 WaMu: (800) 333-9999 PNC/Riggs Bank: (888) 396-3999 Wells Fargo: (800) 288-3212 |
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| Hours of Operation: | ||
| Fax Number: | View our profile and review of PNC Loss Mitigation | |
| Address: | PNC Financial Services Group Attention: Web Site Customer Service USX Tower, 600 Grant Street Mailstop P6-PUSX-36-1 Pittsburgh, PA 15219 |
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| Website: | Mortgage Info | |
| Official Home Affordability and Stability Plan Participant? | No |
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| + ResMAE |
| Status: | Major loan servicer. They offer a variety of workout options such as loan modification to qualified clients. | Apply for assistance with this lender |
| Contact Number: | (866) 804-5604 | |
| Hours of Operation: | Monday – Thursday hours are 8:00 a.m. to 10:00 p.m. Central Time. Friday hours are 8:00 a.m. to 5:00 p.m. Central Time. Saturday hours are 8:00 a.m. to 1:00 p.m. Central Time. Sunday hours are 12:00 p.m. to 4:00 p.m. Central Time |
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| Fax Number: | (913) 661-8752 | View our profile and review of ResMAE Loss Mitigation |
| Address: | ResMAE Mortgage Corporation Attention: Correspondence Department PO Box 25983 Overland Park, KS 66225-5983 |
|
| Website: | Home Page | |
| Official Home Affordability and Stability Plan Participant? | No |
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| + Saxon |
| Status: | Saxon is one of the biggest servicer of home loans. They offer loan modification options and participate in the Making Home Affordable plan. | Apply for assistance with this lender |
| Contact Number: | (888) 325-3502 | |
| Hours of Operation (customer service): | 7:00am - 10:00pm Central (M-F) 8:00am - 2:00pm (Sat.) |
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| Fax Number: | (888) 240-1885 | View our profile and review of Saxon Loss Mitigation |
| Address: | P.O. Box 161489 Fort Worth, TX 76161-1489 |
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| Website: | Home Affordable | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + Specialized Loan Servicing (SLS) |
| Status: | They are actively servicing loans and offer help for borrowers having trouble making payments. | Apply for assistance with this lender |
| Contact Number: | (800) 315-4757 | |
| Hours of Operation (customer service): | Monday-Friday from 7:00 AM to 6:00 PM, MT | |
| Fax Number: | (720) 241-7218 | View our profile and review of SLS Loss Mitigation |
| Address: | Specialized Loan Servicing P.O. Box 636005 Littleton, CO 80163-6005 attention: Customer Care Support |
|
| Website: | Home Page | |
| Official Home Affordability and Stability Plan Participant? | No |
| + Select Portfolio Servicing (SPS) |
| Status: | As a major servicer of home loans, SPS actively offers loan modification options including the Making Home Affordable plan. | Apply for assistance with this lender |
| Contact Number: | (888) 818-6032 | |
| Hours of Operation: | Monday - Thursday: 8 am - 11pm EST Friday: 8 am - 9 pm EST Saturday: 8 am - 1pm EST |
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| Fax Number: | (801) 293-3936 | View our profile and review of SPS Loss Mitigation |
| Address: | Select Portfolio Servicing P.O. Box 65250 Salt Lake City, UT 84165-0250 |
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| Website: | Home Page | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + Suntrust |
| Status: | Actively originating loans and offer multiple resources for loan modification. While not officially listed with the Making Home Affordable plan, they do offer information about it. | Apply for assistance with this lender |
| Contact Number: | (800) 443-1032 option 3 | |
| Hours of Operation: | Monday - Friday 8:00 a.m. - 6:00 p.m., ET |
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| Fax Number: | (804) 675-9694 | View our profile and review of Suntrust Loss Mitigation |
| Address: | Ste 207 200 Continental Dr. Newark, DE 19713 |
|
| Website: | Concerns about making your payment? | |
| Official Home Affordability and Stability Plan Participant? | No |
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| + Taylor, Bean and Whitaker |
| Status: | Taylor, Bean and Whitaker is no longer servicing its Ginnie Mae and Freddie Mac loans.. All homeowners with Ginnie Mae loans are being serviced by Bank of America. For homeowners with a Freddie Mac loan that is current, the loan is being serviced by Cenlar. For homeowners with a Freddie Mac loan that is not current, the loan is being serviced by Saxon or Ocwen. Find the contact info for these servicers elsewhere on this page.
All other home mortgage customers should use the contact info below. |
Apply for assistance with this lender |
| Contact Number: | (888) 225-2164 | |
| Hours of Operation: | ||
| Fax Number: | View our profile and review of Taylor, Bean and Whitaker Loss Mitigation | |
| Address: | Taylor, Bean & Whitaker Mortgage Corp. ATTN: Cashiering 1417 N. Magnolia Ave. Ocala, FL 34475 |
|
| Website: | Home Page | |
| Official Home Affordability and Stability Plan Participant? | No |
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| + Universal Mortgage Corporation (UMC) |
| Status: | Originating loans throughout the country but they do not offer any information about loan modification programs on their website. | Apply for assistance with this lender |
| Contact Number: | (800) 558-7280 | |
| Hours of Operation: | Monday through Friday 8:30 a.m. through 5:00 p.m. CST. |
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| Fax Number: | (262) 292-0007 | View our profile and review of UMC Loss Mitigation |
| Address: | Universal Mortgage Corporation 12080 North Corporate Parkway Mequon, Wisconsin 53092 |
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| Website: | ||
| Official Home Affordability and Stability Plan Participant? | No |
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| + Wachovia ( a Wells Fargo Company) |
| Status: | Wachovia was acquired by Wells Fargo where all loans are now originated. For difficulty making payments, Wachovia has a link on their website which is accesible below.
Their customer service lists a variety of different numbers to call based on the address shown on your mailing statement. The link in the contact field will show you these. |
Apply for assistance with this lender |
| Contact Number: | Numbers to call | |
| Hours of Operation: | See contact link above | |
| Fax Number: | View our profile and review of Wachovia Loss Mitigation | |
| Address: | See contact link above | |
| Website: | Difficulty Making Payments | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + Washington Mutual (WaMu, apart of Chase) |
| Status: | Chase acquired WaMu and offers customers solutions for getting out of trouble. In addition to various workout programs, they also are apart of the Making Home Affordable program. | Apply for assistance with this lender |
| Contact Number: | (866) 550-5705 | |
| Hours of Operation: | M-F: 8 am - 11pm ET Sat: 8 am - 8 pm ET Sun: 9 am - 5 pm ET |
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| Fax Number: | (904) 462-1926 | View our profile and review of WaMu Loss Mitigation |
| Address: | ||
| Website: | Steps to Take | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + Wells Fargo |
| Status: | Wells Fargo recently acquired Wachovia. They are originating mortgages while a large number end up serviced by ASC. For ASC contact info, see their profile at the top of this page. | Apply for assistance with this lender |
| Contact Number: | (800) 678-7986 | |
| Hours of Operation: | Monday - Friday 8:00 a.m. - 9:00 p.m., CT Saturday 9:00 a.m. - 2:00 p.m., CT |
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| Fax Number: | (866) 359-7363 | View our profile and review of Wells Fargo Loss Mitigation |
| Address: | Wells Fargo 420 Montgomery Street San Francisco, CA 94104 |
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| Website: | Avoid Foreclosure | |
| Official Home Affordability and Stability Plan Participant? | Yes |
| + Wilshire Credit Corp. |
| Status: | Not a loan originator. They service loans and offer loan modification solutions including the Making Home Affordable plan. | Apply for assistance with this lender |
| Contact Number: | (888) 502-0100 | |
| Hours of Operation: | ||
| Fax Number: | (888) 832-2064 | View our profile and review of Wilshire Loss Mitigation |
| Address: | 14523 SW Millikan Way Ste 200 Beaverton OR 97005 |
|
| Website: | Mortgage Payment Center | |
| Official Home Affordability and Stability Plan Participant? | Yes |