Below is an unedited letter sent to us by someone who used a third party company to modify her loan. She wanted to share her experience with the thousands upon thousands of people struggling to stay in their home during these difficult economic times. Sometimes, it just helps to hear from someone who has been in this situation. Her name is withheld to protect her privacy.
Dear Future Customer,
When you are in the middle of a crisis where you are in the process or under the threat of losing your home the first thing you look for is help. When I personally experienced this threat I was able to turn to {company name withheld} to provide me with understanding and relieve to provide the strength to cope with the financial challenges I faced.
My home mortgage was adjustable and the date for readjustment was just a few short months away. I had made over 50 calls to my mortgage company and received so many different answers of what to do and no results that I knew it was time to call in professionals that could save my home for foreclosure.
The very first person I talked to from {company name withheld} was knowledgeable, understanding, compent and helpful. He put me touch with a personal home finance consultant that was able to answer all of my questions and provide me with the peace of mind that only comes from knowing that you have help to face the challenges and bureaucracy that you are forced to deal with when working to save your home financially. My loss mitigation manager held my hand through the entire process. She always a email and or a phone call away. She was understanding, supportive, prompt and knowledgable, without her I could not have stayed sane through this ordeal. I can not say enough about the dedication and support she offered me throughout this entire crisis.
Without the assistance of {company name withheld}. I might have lost my home. Calling {company name withheld} provided me with the peace of mind, the support and the professional help that I needed to save my home and provide me with a fixed rate mortgage that I can afford for 30 years.
Sincerely,
Rescued Home Owner
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